Return And Refund

At SkyGlideRoof.com, we are committed to delivering high-quality roofing products and services. Your satisfaction is important to us, and we aim to make the return and refund process clear and hassle-free.

1. Returns Eligibility

You may request a return if:

• The product was delivered damaged or defective
• You received the wrong item
• The item does not match the product description on our website

To be eligible for a return, your item must be:

• Unused and in the same condition you received it
• In its original packaging
• Returned within 14 days of delivery

2. Non-Returnable Items

Certain items are non-returnable:

• Customized or special-order products
• Installed or used materials
• Clearance or final sale items

3. Return Process

To initiate a return:

1. Contact our support team at support@skyglideroof.com with your order number and a description of the issue
2. We will review your request and, if approved, provide return instructions
3. Ship the item back to the address we provide

Note: Customers are responsible for return shipping costs unless the item is defective or incorrect.

4. Refunds

Once we receive and inspect your return, we will:

• Notify you via email of the approval or rejection of your refund
• If approved, process your refund to your original payment method within 5–10 business days

5. Late or Missing Refunds

If you haven’t received a refund:

• Check your bank account again
• Contact your credit card company—it may take time before your refund is officially posted
• If the issue persists, contact us at support@skyglideroof.com

6. Contact Us

If you have any questions regarding returns or refunds, reach out to our customer service team:

• Email: support@skyglideroof.com
• Phone:  +1 919-929-3015 
• Website: www.skyglideroof.com