Return And Refund
At SkyGlideRoof.com, we are committed to delivering high-quality roofing products and services. Your satisfaction is important to us, and we aim to make the return and refund process clear and hassle-free.
1. Returns Eligibility
You may request a return if:
- The product was delivered damaged or defective
- You received the wrong item
- The item does not match the product description on our website
To be eligible for a return, your item must be:
- Unused and in the same condition you received it
- In its original packaging
- Returned within 14 days of delivery
2. Non-Returnable Items
Certain items are non-returnable:
- Customized or special-order products
- Installed or used materials
- Clearance or final sale items
3. Return Process
To initiate a return:
- Contact our support team at support@skyglideroof.com with your order number and a description of the issue
- We will review your request and, if approved, provide return instructions
- Ship the item back to the address we provide
Note: Customers are responsible for return shipping costs unless the item is defective or incorrect.
4. Refunds
Once we receive and inspect your return, we will:
- Notify you via email of the approval or rejection of your refund
- If approved, process your refund to your original payment method within 5–10 business days
5. Late or Missing Refunds
If you haven’t received a refund:
- Check your bank account again
- Contact your credit card company—it may take time before your refund is officially posted
- If the issue persists, contact us at support@skyglideroof.com
6. Contact Us
If you have any questions regarding returns or refunds, reach out to our customer service team:
- Email: support@skyglideroof.com
- Phone: +1 919-929-3015
- Website: www.skyglideroof.com